Technical Support

This service facilities customer with 24x7 Technical Support Service. This service includes onsite engineer packages to help customers ensure the knowledge base and support required to maintain their networks at peak performance. Bridge2Call provides remote technical support to troubleshoot and resolve system problems, as well as software maintenance to address technical software issues and upgrades.

This service includes support for

Multi-Channel Support Solution: Voice / Email / Chat Web
Enabling Tools: CRM, Knowledge Base, Remote Diagnostics

Support Packages: Our Support Service available with various packages, namely 1) Basic Support 2) Advanced Support and 3) Premium Support Package.

• Basic Support Package: This package meant for customer(s), which are having robust in-house support staff. This package comprises of
  • Phone, Email and Instant Messaging support from 08.00 to 17:00 Hrs. EST
    
  • Bug Fixing
    
  • Advanced Trouble Shooting and Configuration Support
    
  • Remote Diagnostics
• Advanced Support Package: This package is exclusively meant for the customer(s), where network is mission critical and requires turnaround of repair parts. This package comprises of
  • 24X7 Phone, Email and Instant Messaging support
    
  • Bug Fixing
    
  • Advanced Trouble Shooting and Configuration Support
    
  • Remote Diagnostics
• Premium Support Package: This package is meant for customer who has a mission critical network and cannot incur extended down time. This package comprises of
  • 24x7 phone, email, and instant messaging support
    
  • On site engineer for training or work
    
  • Software releases/ Bug fixing
    
  • Advanced trouble shooting and configuration support
    
  • Remote Diagnostics
    
  • Quarterly matrix reporting
    
  • Bug fixing within 24 hours from nearest

To avail more information call, email, or visit us online at

Phone: +1 -818- 450-5732
Email: pilsales@panamaxil.com
Website: www.bridge2call.com